Refund policy

Return & Refund Policy — MagicLashez™

Last Updated: December 1, 2025
Company: Sparkle Solutions LLC (d/b/a MagicLashez)
Website: https://magiclashez.com
Email: hello@magiclashez.com
Address (not for returns): Suite 242 #5155, 2232 Dell Range Blvd, Cheyenne, WY 82009, USA

1. Return Window

You may request a return within 30 calendar days from the date your order is delivered.
For EU customers, an additional 14-day cooling-off period applies under EU consumer law (see Section 9).

2. Return Eligibility

To qualify for a return, the item must be:

  • Unused and unworn, in original condition, with all accessories intact.

  • In the original packaging, including lash trays, tools, and manuals.

  • Accompanied by a valid receipt or proof of purchase.

⚠️ Important: Due to the nature of beauty and eye-related products, items showing any signs of use (e.g., makeup residue, lash glue, bent magnets) may be refused or partially refunded.

3. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Magnetic eyelashes or beauty tools that show signs of use

  • Personal care, hygiene, or eye-contact items

  • Gift cards, store credits, or digital downloads

  • Items marked “Final Sale”, “Clearance”, or special bundle promotions (e.g., Buy 2, Get 1 Free)

4. How to Start a Return (RMA Required)

To initiate a return, email hello@magiclashez.com with:

  1. Your order number

  2. The item(s) you want to return

  3. The reason for return

  4. Photos or videos if the item is defective or damaged

Once approved, we will issue an RMA (Return Merchandise Authorization) number and provide the correct warehouse return address.

⚠️ Do NOT send returns to the administrative office address — they will be rejected.

5. Shipping & Return Costs

  • If your item is defective, damaged, or incorrect, MagicLashež covers the full return shipping cost.

  • For all other returns (e.g., change of mind), the customer is responsible for return shipping fees.

  • Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service, as we cannot be responsible for lost or untrackable returns.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact hello@magiclashez.com within 7 days if:

  • your item is damaged,

  • defective,

  • or you received the wrong item.

Include clear photos or a short video.
If confirmed, we will send a free replacement or a full refund — no extra cost.

Damage caused by improper use, storage, or handling is not covered.

7. Exchanges

We do not offer direct exchanges.
To exchange an item, please:

  1. Complete a return using Section 4.

  2. Place a new order for the desired product.

8. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds are processed to your original payment method within 5–10 business days.

Banks or card issuers may require additional processing time.
If 15 business days have passed without receiving your refund, contact us.

9. EU 14-Day Cooling-Off Period

Customers in the European Union may cancel their purchase within 14 days of receiving the order — no justification required.
Items must be unused, with original packaging and accessories.
Return shipping is the customer's responsibility unless the item is defective or incorrect.

10. Fraud, Abuse & Misuse

MagicLashež reserves the right to deny returns, refunds, or replacements in cases of:

  • Evidence of use, tampering, or wear

  • Excessive or abusive return behavior

  • Missing components or damaged packaging

  • Conflicting or unverifiable claims

11. Carrier & Customs Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Weather, strikes, holidays, or any force-majeure events

12. Contact Us

For all return, refund, or warranty inquiries:

📧 hello@magiclashez.com
🌐 magiclashez.com