Shipping policy

Shipping Policy — MagicLashez™

Last Updated: December 1, 2025

Company: Sparkle Solutions LLC (d/b/a MagicLashez)
Website: magiclashez.com
Email: hello@magiclashez.com

1) Order Processing (Business Days Only)

  • Processing time: 1–3 business days for in-stock items (Mon–Fri, excluding holidays).

  • Orders placed after 12:00 PM (local warehouse time) begin processing the next business day.

  • Verification holds: If needed, we may contact you to verify identity, address, or payment to protect against fraud.
    Processing pauses until verification is completed.

2) Shipping Methods & Estimates

We ship using trusted global carriers (e.g., UPS, FedEx, DHL, USPS, and local partners).

Estimated transit times after dispatch (not guaranteed):

  • USA: 9–12 business days (standard), 6–9 business days (expedited)

  • Canada: 9–12 business days (standard), 6–9 business days (expedited)

  • EU/UK: 6–10 business days (standard), 4–6 business days (expedited)

  • Other International: 6–14+ business days depending on destination

Remote areas, customs inspections, and holiday seasons may require additional time.

⚠️ Note: Shipping times are estimates only. Weather, customs, carrier capacity, and events outside our control may cause delays (see §11).

3) Shipping Costs

  • Calculated at checkout based on destination, weight/volume, and shipping method.

  • Original shipping fees are non-refundable, unless the return is due to our error (incorrect/defective item).

4) Tracking

  • You’ll receive a tracking email once your order ships.

  • Tracking may take 24–48 hours to update after a label is created.

5) Address Accuracy & Changes

You must provide a complete and deliverable address, including apartment/suite details, postal code, and accurate email/phone.

  • We cannot reroute an order once it ships.

  • If a package is returned as undeliverable, we can:

    • Reship it (new shipping fee applies), or

    • Refund the item cost minus shipping when returned in sellable condition.

  • Orders flagged as high-risk or sent to freight forwarders may be canceled for security reasons.

6) Delivery & Signature

  • We may require a signature for high-value orders at our discretion.

  • If you choose “leave at door/no signature,” you accept responsibility once the carrier marks the package as delivered.

7) Split Shipments & Multi-Item Orders

To speed up delivery, items may ship separately at no extra charge.
Each shipment will have its own tracking number.

8) Pre-Orders / Backorders

  • The estimated shipping window will appear on the product page or at checkout.

  • Mixed orders (in-stock + pre-order) may ship together unless specified otherwise.

  • Dates are estimated and may shift due to manufacturing or logistics delays.

9) International Duties, Taxes & Customs

  • Duties, VAT, and import taxes may be charged by your local customs authority.

  • Unless explicitly stated at checkout, you are responsible for these fees.

If you refuse a package due to customs charges:

  • We will refund the product price minus original shipping and any return/customs fees once the item is returned in sellable condition.

Customs inspections may cause delays beyond our control.

10) Lost, Delayed, or Stolen Packages

Marked “Delivered” but not received:

  1. Check with neighbors, household members, building staff, and your local carrier office.

  2. If still missing after 3 business days, contact hello@magiclashez.com with your order number.

In-transit delays:

We will help follow up with the carrier, but we cannot issue refunds while a package is still moving or under investigation.

Shipping Insurance:

If you purchased insurance (or we applied it for high-value orders), we will help file a claim.

EU Consumers:

Where required by law, risk of loss remains with us until delivery to you.
In all other regions, risk transfers once delivered to the address or once you authorize delivery (e.g., “leave at door”).

11) Force Majeure & Peak Periods

We are not responsible for delays caused by events outside our control, including:

  • Severe weather

  • Carrier or network disruptions

  • Customs inspections

  • Strikes or labor shortages

  • Pandemics or emergencies

  • Holiday peak periods

During Nov–Dec, both processing and transit times may be extended.

12) Undeliverable & Refused Shipments

If returned to us as undeliverable/refused:

  • We can reship (new shipping fee applies), or

  • Refund minus original shipping and any return/customs fees, after the product arrives back in sellable condition.

13) Order Changes & Cancellations

We can attempt to change or cancel an order before it is fulfilled.
Email hello@magiclashez.com immediately with your order number.

Once an order is packed or shipped, changes/cancellations are not possible.
Use the Returns Policy instead.

14) Shipping Restrictions

We do not ship hazardous or restricted items unless allowed by law and carrier rules.
Some products or regions may be restricted due to compliance or risk review.

15) Ownership & Risk

Ownership of goods passes to you:

  • Upon delivery as shown in carrier records (proof of delivery/scan), or

  • As required by applicable consumer law (EU rules apply for EU shipments)

16) If Something’s Wrong

If your order arrives damaged or incorrect, contact hello@magiclashez.com within 7 days of delivery and include:

  • Photos or video of the item

  • Photos of the packaging/carton

We’ll resolve the issue in line with our Refund & Return Policy.