FAQ
Frequently Asked Questions
Everything you need to know about Magic Lashez™, shipping, returns, discounts, product care, safety, and support.
Product Questions
General questions before you shop.
No, we operate as an online-only store. This allows us to offer lower prices and direct access to our customers worldwide. You can shop anytime, anywhere at magiclashez.com.
We ship worldwide to 180+ countries. Free tracked shipping is available on all orders, with typical delivery time of 15–30 business days.
Yes. We ship internationally to virtually all countries with free tracked shipping. No minimum purchase is required.
Currently, we offer standard worldwide shipping with tracking. Most orders arrive within 15–30 business days. For urgent orders, contact us at support@magiclashez.com.
Yes. We offer free worldwide shipping with tracking on all orders. No hidden fees and no minimum purchase required.
Discounts & Promotions
Current offers and discount code help.
Yes. We have ongoing promotions:
- Buy 2 Get 1 Free: Get a 3rd pair free when you purchase 2 pairs of Magic Lashez eyelashes.
- Newsletter offer: Subscribe to get 5% off your first order.
- Discount code: Use 5OFFMG for 5% off any order.
- Add products to your cart.
- Go to checkout.
- Enter the discount code in the “Discount code” field.
- Click “Apply”.
- Your discount will be calculated automatically.
Most discounts cannot be combined. The system will automatically apply the discount that gives you the best savings.
Yes. We offer special wholesale pricing for bulk orders, usually 10+ units. For wholesale inquiries, email support@magiclashez.com. Our response time is usually 24–48 hours.
Customer Service & Support
Returns, refunds, warranty, and support.
Email us at support@magiclashez.com. We aim to respond within 24–48 hours, Monday through Friday.
- 30-day returns on unused, unopened products.
- Full refund or exchange if the product is defective.
- Free return shipping for defective items.
- See the full policy at magiclashez.com/policies/returns.
- 30-day money-back guarantee.
- 1-year warranty on manufacturing defects.
- Extended warranty options available, including 12-month coverage for $4.99.
Contact us immediately with photos. We’ll send a replacement or refund right away. No need to return the damaged item. Shipping protection is available for $4.99 per order.
Product Information
How Magic Lashez work and what’s included.
Magic Lashez magnetic eyelashes use medical-grade magnets instead of glue.
- Two soft lash pieces attach with the magnetic applicator.
- Magnets click together at your lash line.
- No glue, no mess, no irritation.
- Easy 30-second application.
- Secure all-day hold with magnets rated for 200+ uses.
Yes. Magic Lashez are hypoallergenic and safe for sensitive eyes.
- No glue means no chemical irritation.
- Medical-grade materials.
- No formaldehyde, latex, or harmful chemicals.
- Safe for contact lens wearers.
With proper care, Magic Lashez can last 1–2 years, or around 100–200+ wears.
- Store them in the included premium case.
- Gently clean after each use.
- Avoid water damage and extreme heat.
- Each pair includes detailed care instructions.
- 2 pairs of reusable magnetic eyelashes.
- 1 precision magnetic applicator.
- 1 premium storage case.
- Detailed application and care guide.
- 30-day money-back guarantee.
Yes. Magic Lashez are designed to fit various eye shapes, including round, almond, hooded, and monolid eyes. The flexible fibers adapt to your eye contour, and magnetic placement allows custom positioning.
Yes. Magnetic lashes are safe for contact lens wearers. There is no glue, the application is gentle, and the lashes are lightweight.
Orders & Shipping
Delivery time, tracking, and lost packages.
Typical delivery time is 15–30 business days. Shipping is free and tracked worldwide. Delivery time can vary by location, and you’ll receive a tracking number by email.
For urgent orders or express shipping questions, email us at support@magiclashez.com. We may be able to arrange special shipping in some cases.
- Check your email for your tracking number.
- Click the tracking link to see live updates.
- Track your order on our website under “Order Status”.
- Most orders take 15–30 business days to arrive.
We guarantee package delivery. Shipping Protection is available for $4.99 and covers damage, loss, and theft. Contact support with your tracking info and we’ll help.
Reviews & Social Proof
Verified reviews and customer feedback.
Yes. Our reviews are verified customer reviews.
- 4.7/5 rating from real customers.
- 8,650+ customer reviews.
- 98% felt their eyes looked more lifted.
- 97% stopped using lash glue.
- 99% found them comfortable.
Yes. After purchase, check your email for a review invitation. Your honest feedback helps other customers make confident decisions.
Company & Trust
Security, legitimacy, and business information.
Yes. Magic Lashez is a professional online brand trusted by thousands of customers.
- 8,650+ verified customer reviews.
- SSL-secured website.
- Clear shipping, returns, and guarantee policies.
- Responsive customer service.
- Money-back guarantee.
We partner with verified global suppliers and fulfill orders strategically to minimize shipping times. All products are authentic Magic Lashez products with full guarantee.
Yes. We maintain professional business operations. Contact support@magiclashez.com for business inquiries or mailing address.
- SSL encrypted checkout.
- PCI-compliant payment processing.
- Your payment information is never stored on our servers.
- We use industry-leading security standards.
Still have questions?
We’re here to help. Contact our support team and we’ll get back to you within 24–48 hours, Monday through Friday.
